What is Papahardware?
Papahardware is an online hardware store – a genuine Malaysia-based registered company that specialises in various quality tools & accessories, machinery equipment, water pumps, hardware and agricultural products.
Why should I shop at Papahardware?
As customer satisfaction is always our top priority, every care is taken to ensure all our customers receive the top services from us. Every single product that we sell is thoroughly checked. So rest assured that your product purchase with us conform to standards and is fault-free, packaged for safety and for timely delivery to your doorstep. It is our promise to provide you and our customers with the best quality products at the lowest possible price. You can expect the very best services from us from the beginning though long after-sales. May you have peace of mind shopping here with us at Papahardware.
How do I buy products at Papahardware?
Buying products from Papahardware is relatively easy. Our store offers a convenient self-service shopping cart platform which is simple enough for everyone to shop. Please refer to our buying guide here for a complete direction.
Can I buy products through phone or e-mail?
What type of payment do you accept?
We accept major credit cards (such as Visa, Master Card, American Express), PayPal, debit cards, bank transfer, cheque as well as cash deposits.
When will I be receiving my order?
Once your payment is cleared, we will begin to process your order which will typically takes about 1 to 4 business days (usually much sooner). The process includes payment verification, counter-checking of payment and stocks, fault checking, examining and testing, packaging and labeling, and finally delivering the item to you via courier services.
Where is your zone of delivery?
We deliver our products to both West Malaysia and East Malaysia. Refer to our delivery and shipping rates for more information.
Do you deliver overseas?
Yes, we do ship our products overseas. As shipping rate differs widely between countries, it is best that you can give us a call or e-mail us. We will provide you with a quote for the products you need. We will be glad to make that arrangement for you.
Do you provide tracking number for the shipping of my products?
Yes, since we use only trusted express delivery service for all our orders, we will provide you with the service’s tracking number for your delivery. At any time, you can conveniently check and trace the status of your product as it gets delivered.
Is combined shipping allowed?
Yes, you can combine as many products as you want into your order. In fact, we do encourage combined shipping since you get to save more with one shipping instead of multiples.
Will I receive faulty products after delivery?
With our quality assurance, you can be assured that all our products are properly handled. We have an excellent goods handling practice at our site. In addition, all items that are sold will be thoroughly checked, tested and commissioned before delivering over to you.
Does your product comes with a warranty?
Yes, certain products that we sell comes with a warranty. If a warranty is available, it will be stated. You can find the warranty period of a product (if available) on each individual product pages.
How do I claim a product warranty should the product that I bought becomes spoiled?
If the product that you have bought has a warranty but the product has turned faulty within the stated warranty period, simply return the product to us and we will get it restored at no additional costs on your side. However, we strongly recommend that you give us a call to make an arrangement before sending the item back to our store so that we are aware of the returning product. The shipping cost for the product return shall be borne by the buyer. Alternatively, we will send back the claimed product back to you at our cost. We do recommend that you choose a courier service which provides tracking services so that the item can be received safely by us.
What web browsers work with Papahardware?
Modern version of browsers like Internet Explorer, Firefox, Safari, Google Chrome as well as mobile browsers are supported.